Question 1

How long will my item take?

Accepted Answer

Turn around time is an estimated 12-15 weeks, your item may be posted to you sooner however i will email and let you know when your chosen item is finished and on its way to you, likewise if it has taken any longer than the estimated turnaround time i will be in touch to inform you, all orders are on a first come first serve basis and will be completed in the order that they were placed.

Question 2

Do you offer portrait work?

Accepted Answer

Yes i you can have portraits and realism from any fandom as well as animation and characters, if you'd like to discuss any ideas for your design before order please feel free to reach out and ask me some questions

Question 3

Can I send in my own items for you to paint?

Accepted Answer

No unfortunately not, any dust to dirt that the shoes or item will have accumulated in the time it has been used or worn can have an affect on the paint adhering to the surface and therefore the longevity of your item. I only paint on brand new items that i have ordered directly from the manufacturer, your items are included in the overall price.

Question 4

Do you ship internationally?

Accepted Answer

Yes i can ship internationally, shipping is at an extra cost and will be calculated and added to your total bill. Customers are responsible for any extra VAT/Customs fees/Duties/Taxes associated with shipping to your country of choice.

Question 5

Will the paint come off when wet?

Accepted Answer

No all items are painted using a high quality paint and then sealed afterwards, they are also sprayed with a water and stain repellent so if you get caught in the rain they'll be fine. Its worth remembering that these aren't just normal shoes they're a piece of art so you still do need to take care of them.

Question 6

How can I clean my shoes?

Accepted Answer

Your shoes can be gently cleaned with warm water and a cloth.

Question 7

What if I don't know my shoe size?

Accepted Answer

Customers are responsible for providing the correct shoe size of their item and for correctly converting their shoe size into UK sizes if ordering internationally as that is where i am based, no refund can be offered if the wrong size has been requested. I highly recommend trying on the particular brand of shoe that you would like to purchase to make sure your shoes will fit properly.

Question 8

Do you do a waiting list?

Accepted Answer

Unfortunately not, all of my orders are done on a first come first served basis and once the maximum number of orders have been placed that i can take on the shop will be closed until those orders are fulfilled and i can take on any more commissions.

Question 9

Can I get the same item that you've already done?

Accepted Answer

You can always request the same character that i have painted before however all the artwork that i create is unique and one of a kind so will not be repeated the same as before therefore will be slightly different.

Question 10

What if I change my mind halfway through?

Accepted Answer

Once we've gone through your design and I've started painting your artwork there can be no changes made, the paint cannot be removed therefore it would mean ordering a new item adding more cost to the customer and eating into extra time of the next person who is waiting for their custom painted order.

Question 11

How can I have a custom illustration print done?

Accepted Answer

Once you’ve placed your order for your chosen design/size print, Jade will email you as soon as possible to discuss your design. You’ll be asked to send over a photograph of the young person you’d like to include in the illustration to use as a reference. High quality, clear photographs work best for this so we can clearly see their hair/skin tones to match as best as possible. If they or yourself have a favourite item/s of clothing you’d like them drawn in we can include that too! Reference photos will never be shown online or on social media, only the finished design of the print if permission is given.

Question 12

What size prints do you offer?

Accepted Answer

The current sizes we have available are A5, A4 and A3

Question 13

What type of paper are they printed on?

Accepted Answer

All prints are currently printed on high quality 250gsm matte paper

Question 14

How long will it take?

Accepted Answer

Currently turn around time is 4-6 weeks, Jade will always be in contact throughout so you have a good idea of when your design will be started, finished and printed to be shipped

Question 15

What happens if the illustration I want is out of stock, does that mean that the print is no longer available?

Accepted Answer

No not at all! It will definitely be back, once I get to capacity of how many designs I can take on ill temporarily pause orders until I’ve made my way through enough to be able to take on more. I will announce on my social media platforms any updates when they’re available again. You can also put in a back in stock request on the website to be emailed as soon as this happens.

Question 16

Will I see my artwork before its shipped out?

Accepted Answer

Yes, once I’ve finished drawing your illustration I will be in touch to let you know that its done and send you a picture to confirm you’re happy with their likeness before printing it out and shipping it to you

Question 17

Do you ship worldwide?

Accepted Answer

At the moment, as with my custom hand painted items I’ve previously sold, I cannot ship to the EU due to GPSR regulations, however I am looking into this to hopefully be able to sell my prints and any new information will be announced as soon as possible. For US customers the 10% tariff fees will be included at checkout.

Question 18

Do you sell digital designs?

Accepted Answer

Not at the moment, I am only currently selling physical prints

FAQ