FAQ
Turn around time is an estimated 12-15 weeks, your item may be posted to you sooner however i will email and let you know when your chosen item is finished and on its way to you, likewise if it has taken any longer than the estimated turnaround time i will be in touch to inform you, all orders are on a first come first serve basis and will be completed in the order that they were placed.
No unfortunately not, any dust to dirt that the shoes or item will have accumulated in the time it has been used or worn can have an affect on the paint adhering to the surface and therefore the longevity of your item. I only paint on brand new items that i have ordered directly from the manufacturer, your items are included in the overall price.
No all items are painted using a high quality paint and then sealed afterwards, they are also sprayed with a water and stain repellent so if you get caught in the rain they'll be fine. Its worth remembering that these aren't just normal shoes they're a piece of art so you still do need to take care of them.
Customers are responsible for providing the correct shoe size of their item and for correctly converting their shoe size into UK sizes if ordering internationally as that is where i am based, no refund can be offered if the wrong size has been requested. I highly recommend trying on the particular brand of shoe that you would like to purchase to make sure your shoes will fit properly.
Once we've gone through your design and I've started painting your artwork there can be no changes made, the paint cannot be removed therefore it would mean ordering a new item adding more cost to the customer and eating into extra time of the next person who is waiting for their custom painted order.
Once you’ve placed your order for your chosen design/size print, Jade will email you as soon as possible to discuss your design. You’ll be asked to send over a photograph of the young person you’d like to include in the illustration to use as a reference. High quality, clear photographs work best for this so we can clearly see their hair/skin tones to match as best as possible. If they or yourself have a favourite item/s of clothing you’d like them drawn in we can include that too! Reference photos will never be shown online or on social media, only the finished design of the print if permission is given.
No not at all! It will definitely be back, once I get to capacity of how many designs I can take on ill temporarily pause orders until I’ve made my way through enough to be able to take on more. I will announce on my social media platforms any updates when they’re available again. You can also put in a back in stock request on the website to be emailed as soon as this happens.
At the moment, as with my custom hand painted items I’ve previously sold, I cannot ship to the EU due to GPSR regulations, however I am looking into this to hopefully be able to sell my prints and any new information will be announced as soon as possible. For US customers the 10% tariff fees will be included at checkout.